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Resolve AR Discrepancies |
  
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Resolve AR Discrepancies |
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If, after reviewing customer AR Statements or AR History screen, you feel some AR transactions are missing or incorrect, you can instruct POSitive to verify accounts receivable.
How To Verify AR
1) make a backup of POSitive
2) go to Maintenance: File Maintenance: Verify Data
3) select Verify AR Files
4) select a date range for a reasonable starting time. If you leave it blank it will verify from the first date POSitive started operating.
POSitive will review all invoice history looking to make sure that invoices placed on account have beeen reported in their respective customer AR History tables. If it finds that there were omissions, the AR Transaction Exception List screen will display them.
You will be given an opportunity to choose to review the new transactions for accuracy. To print this list press [F7] or review AR Detail of the highlighted record press [F9].
The customer records are then AUTOMATICALLY updated.
Verify Customer AR History [F9]
This routine will re-build your customer's AR Statement History tab based on existing transactions for ALL customers.
If you have been reviewing a particular customer's AR Statement History tab and question it, there is a Verify button for verifying just that one customer's transactions. See AR History
If this does not resolve the problem, then enter reversing transactions.