Aion Support Subscription

Description

At Aion POS, we’re committed to providing unparalleled support to ensure your business runs smoothly. With our comprehensive support subscription service, you gain access to a dedicated team of experts ready to assist you every step of the way.

What’s Included:

1. Telephone Support (M-F, 8am – 4pm Pacific): Have peace of mind knowing that help is just a phone call away during our business hours. Our knowledgeable support team is available to address your inquiries and resolve issues promptly.
2. Unlimited Calling to our Support Department (Toll-Free U.S. & Canada): Enjoy unlimited access to our support department via toll-free calling, ensuring that you can reach us whenever you need assistance.
3. SupportNet for Online Support Tickets: Submit and track support tickets conveniently through our SupportNet platform. Stay informed throughout the resolution process and access our replies with ease.
4. Access to Online Customer Training Classes: Stay ahead of the curve with access to online training classes conducted by our experts. Learn best practices, tips, and tricks to maximize the potential of your Aion POS system.
5. Limited Support for POS Hardware Connected to Aion POS Workstations: Benefit from limited support for POS hardware directly connected to Aion POS workstations. While our primary focus is on Aion POS software, we offer assistance for select hardware issues as a courtesy.
6. Aion POS Update Installation Services: Ensure your system stays up-to-date with our update installation services. Updates are installed upon request and are limited to Aion POS software products. Please note that updates scheduled outside of normal business hours may incur additional fees.

Additional Information:

• Scope of Support: Our support covers Aion POS software issues and training. For issues beyond our scope, we work closely with our IT partner, StiveTech, to provide comprehensive assistance.
• Upgrade Compatibility: Updates and upgrades are available for computers running Windows 10 or newer operating systems.

Empower your business with Aion POS Support Subscription and experience unparalleled reliability, efficiency, and peace of mind.