Navigation:  Key Concepts > Multi-Site Module > Transfer Manager > If Transfer Quantity is Wrong

Because of human error, there will be times when the stated quantity shipped and the quantity in hand to be received will not be equal.

 

If the quantity to be Received is LESS than the reported quantity shipped,

-- make the received quantity equal to the shipped quantity

-- this will increase your stock count, but you should then transfer back the extra quantity, thereby bringing your stock count to the actual on hand count.

 

If the quantity to be Received is MORE than the reported quantity shipped,

-- enter the exact "in hand" quantity as the quantity to be received

-- send an e-mail or make a phone call to the sending store requesting that they do another transfer in the amount of the extras you have in hand.

-- receive the new transfer, receiving as many as indicated, and your stock count will be appropriately adjusted.

-- NOTE: go to Purchasing: POs To Be Received and you will find the transfer PO showing a "vendor backorder."  This PO can be voided after the new corrective transfer has been initiated.