Navigation:  Key Concepts > Invoicing Options > Invoice Button Definitions > Touch Screen Operations > Touch Return From Invoice > Touch Reason For Return

When you choose Tender, you will be prompted to choose a Reason for the Return of the products.

If the item is still in original packaging you could choose a reason which Will Be Returned To Stock.  Otherwise select a reason which will not return the item immediately to stock.

For details on Setup and Use see Customer Return Definitions.