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Using Vantiv (Mercury) |
  
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Using Vantiv (Mercury) |
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How to process Vantiv (Mercury) EMV transactions with POSitive version 6
Your Vantiv (Mercury) payment processing should already have been set up by a POSitive technician, so we’ll start with how to tender out a transaction. By the way, entry of all card information must be done through your EMV device. In our example we’re using the Verifone vX805.
Start a transaction as usual and select Tender when ready to process the payment.
You’ll notice that POSitive v.6 has a new Tender screen. For tender that will be the exact amount simply select the Tender Type and the payment will be processed. For other amounts, use the yellow buttons, or the number pad on your keyboard, to enter the amount then select the Tender. When processing credit or debit cards you’ll normally use Credit (or Credit Card Swipe) for your tender. If the card can’t be read for some reason, select Credit Card Manual and you’ll be able to type the number and expiration date into the vX805.
Credit Card Transaction
For a normal credit or debit card transaction select Credit (or Credit Card Swipe). You’ll immediately see Processing Transaction on the screen. Now look at the prompt on the vX805 credit card device.
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You’ll see the transaction amount on the device. Press the green button to continue or the red button to cancel. If you continue, you’ll be prompted to insert, tap or swipe the card. If the card has a chip, insert it in the device chip first. By the way, if you swipe a card with a chip you’ll be prompted to insert the card.
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Once the card has been accepted you’ll see “Processing”. If it’s a chip card, it must remain in the device until you are prompted to remove it.
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The transaction has completed and you may now remove the card. (Note: this device is intended to be “customer facing”, so they would normally be the one inserting or swiping their card, and entering a PIN if required.)
PIN Debit Transaction
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Debit cards may require the entry of a PIN. Start the transaction as usual, insert or swipe the card and you’ll be prompted to select Credit or Debit. If you select Debit, you’ll be asked for a PIN number. If the customer does not know their PIN you’ll need to cancel the transaction (red button) and return to the Tender screen. (See below.)
Manual Card Entry Transaction
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If you have to manually process a payment, select Credit Card Manual. The transaction will start same way as the other transactions, but instead of inserting or swiping the card you’ll be prompted to type in the card number, expiration date, CVV number and billing zip code. (Note: The CVV and zip code are not required and can be skipped.) The AVS and CVS Results screen tells you that the payment has been processed by Vantiv, and you should always click OK to continue.
Receipt Printing
You should print two receipts for each EMV transaction. One is for the customer and the other is signed by the customer and retained by the merchant. You’ll need to modify an existing receipt to add the required EMV payment information. Contact your dealer or POSitive support for assistance in creating a receipt form. In our example we’re using a modified version of form 7 that includes the EMV payment information. Full size receipts print the credit card transaction information on a separate page.
POSitive Alert! Messages
“Transaction timed out. Resend?” This means it took too long to enter the card information and the Vx805 “timed” out. Click on Yes to continue with payment processing or No if the customer wishes to switch tender or cancel the transaction.
“TRANSACTION NOT COMPLETE – Cancel Key Pressed” means the Cancel button was pressed on the Vx805. Click OK to choose another tender or cancel the transaction.
“TRANSACTION NOT COMPLETE – Socket Error Trying to Connect Error 3006” means NETePay is not running. You’ll need to start NETePay in order to process credit card transactions. Contact your dealer or POSitive support if you need assistance.
Differences for former AveraCharge Users
If you’ve switched from AveraCharge to Mercury, there are some important differences you need to be aware of. First, you’ll notice there is no longer a Settlement feature in the Credit Card Manager. That’s because Vantiv (Mercury) will automatically settle batches every day.
Viewing the Daily Transaction Summary, Detailed Transactions, Batches or searching for a transaction is now done through your Vantiv (Mercury) Merchant Portal at mercurypay.com. Contact POSitive’s credit card manager if you need access.
