Retrieve Web Orders

When web orders are placed on your website they are typically automatically retrieved into your POSitive software product at specified intervals, depending on your settings in the E-Commerce tab > Web Store Setup > Monitor Options > Check For Orders Every screen.

You can also manually retrieve Web Orders using the PCLink application by clicking on Retrieve Now.

Convert Order to Invoice

Processing and managing Web Orders is necessary in both your POSitive software product AND in the backend of your Magento website.  Both use the similar process of converting the order to an invoice.  After an order has been retrieved into POSitive go to E-Commerce tab > Web Orders Processing to view and process the order from Internet Orders In Process screen.  Here is where you finalize the transaction by converting the order into an invoice.  Next, highlight an order and click on Convert to review and make any necessary changes before completing the transaction.  Please note that inventory stock counts are not updated in POSitive until a web order has been converted.

Next, you will need to process this order in the backend of your Magento website.  For information on this process please review this link:

http://www.magentocommerce.com/wiki/welcome_to_the_magento_user_s_guide/chapter_8

Voids & Refunds

There is no connection between voiding an order in POSitive and Magento.  If you void an order in POSitive, you need to go to Magento and void it there also, as well as refund any credit card transaction using whichever process your Magento payment method requires.