A customer's pending transaction may be waiting for backorders to be filled.
You can check to make sure the items have actually been ordered from the vendor by using the InfoBar: Open POs.
If the item is on a purchase order, you will see the Vendor name, the PO Number and the status of the PO.
• | Waiting = vendor not yet called |
• | Placed = vendor has the PO and you are waiting for the item to be received. |
1) Open the Pending Transactions listing 2) Highlight the customer transaction in process. 3) Highlight an inventory item in the bottom section 4) Select the InfoBar button. TIP: Move the InfoBar out of the way and select another item on the pending order to check on it's status.
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