A customer's pending transaction may be waiting for backorders to be filled.
You can check to make sure the items have actually been ordered from the vendor by using the InfoBar: Open POs.
If the item is on a purchase order, you will see the Vendor name, the PO Number and the status of the PO.
•Waiting = vendor not yet called
•Placed = vendor has the PO and you are waiting for the item to be received.
1) Open the Pending Transactions listing 2) Highlight the customer transaction in process. 3) Highlight an inventory item in the bottom section 4) Select the InfoBar button. TIP: Move the InfoBar out of the way and select another item on the pending order to check on it's status.
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