Reduce Rewards |
  
|
Reduce Rewards |
|
The reward can be reduced at the invoice by choosing to use the Store Credits or by reducing the price of an inventory item using an Invoice Button called "Redeem Points." (see Redeem Frequent Buyer Rewards)
You may also choose to manually reduce customer rewards to offset the issuance of a Gift Card or some other reward of products or services. In this example we will be issuing a gift card. You must manually create a Gift Card entry in the Gift Card Manager, either before or after this process. (see Manually Add Gift Card)
1) highlight the customer and note the current Total Rewards
2) Choose the Reduce Rewards button. Enter a reason for the reduction of rewards in the Description field. Enter the amount to be subtracted from the existing Rewards.
3) Choose OK [F10] to save changes. The screen will show the transaction in the History panel.
4) You must now create a Gift Card entry, if it was not already done. (see Manually Add Gift Card)