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SMS Responses Detail |
  
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SMS Responses Detail |
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Maintenance, Definitions List, SMS Manager, Settings
Enter your customized SMS Text Responses. These are triggered by specific key words, such as Hours, or ?.
For example:
Keyword: This is word that triggers a specific response. For example, business hours.
Action:
| • | None: Only the specified response will be sent. |
| • | Opt-in: Customer telephone number will be added to marketing list. Customers must Opt-in first before you may send them text messages. (See: SMS Opt-in & Opt-out) |
| • | Opt-out: Customer telephone number will be removed from marketing list. |
| • | Help: Replies with help commands. |
Parameter: A selection of "tokens" that trigger additional responses.
| • | None: No additional response to keyword. |
| • | #OrderNumber#: Returns the Order Status of the order number entered. |
| • | #AccountNumber#: Returns the AR Balance on the customer account number entered. |
Response: This is the reply text sent to the customer. The Preview window shows character count and you cannot exceed 160.
Exclude Footer: Checking this excludes your predefined footer (Settings tab).
Coupon SKU and Coupon Text: You may advertise a Coupon SKU, or "keyword", that customers may text in to receive special, one-time use, coupon codes. Coupon Text may contain a thank you message or special instructions for redeeming the coupon code.
Help Response: This is the reply if someone texts in ?.
Tokens: These can be added to responses to fill in customer specific information, such as #FirstName", or "OrderStatus". The information comes from your customer database and is keyed to their cellphone number.