POSitive Support

Welcome to POSitive Support

POSitive Software technical support contracts are available as prepaid month to month or annual agreements. Our friendly customer support representatives are always ready to help you with your problems. Our technical support staff has the expertise to answer your questions on installation and operation of our POS software. Regular phone support is available Monday through Friday from 7AM to 4PM PST. After hours support is also available for an additional fee.

Contacting Technical Support

Phone: 1-866-368-2266 or 509-392-6635

If you don't have a current support subscription you will need to speak to the Sales Department first. In addition to monthly and annual subscriptions, we offer support on an hourly basis.

Learn About  
Support Options We offer Software Maintenance Subscriptions with either monthly or annual payment options. Custom plans are also available.  
POSitive SupportNet Submit a Support Request or search our Knowledgebase here.  
POSitive Training Learn about training options for your POSitve product.  
Show POSitive Allow a POSitive technician to view your computer.  
Documents & Videos Here you'll find user guides, installation instructions and user tips.  
Hardware Support Information on setting up common POS hardware, including drivers for commonly used devices.  
POSitive Backup Create an IBackup account to protect your POSitive data with off-site backup.   
POSitive Archive Information on  our legacy POS software; POSitive for Windows and AveraSell.  
Order Gift Cards Order custom printed gift cards, holders and displays.  


Telephone Numbers

North America Toll Free:

All Other Locations: