AveraCharge Support

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AveraCharge Ending

Important Information about your AveraCharge Credit Card Merchant Account

The entire payment processing industry is shifting to newer TLS security protocols, which AveraCharge (Elavon/Paywire) does not support. Several payment processors are already blocking the use of non-TLS compliant payment software, and Elavon/Paywire should be following soon. POSitive Software Company is no longer partnered with AveraCharge for credit card payment processing, and as of June 1, 2016, ended support for the use of AveraCharge with POSitive products.
 
What does this mean for you? At some point in the near future, AveraCharge will simply stop working, and the only way to fix it will be to shift to a stand-alone payment terminal, or upgrade your POSitive software and switch to Vantiv payment processing.
 
It's also a good time to have your current credit card rates and fees reviewed. Give us a call at 800-735-6860 for a free quote. We can usually save AveraCharge users a lot of money when they switch to Vantiv.
 
So, get prepared NOW! Talk to your dealer, or POSitive Sales, about upgrading your software to the latest version of POSitive and getting switched over to Vantiv payment processing. At the very least, switch to a stand-alone terminal to avoid any disruption to payment processing. Call us today at 800-735-6860.

 

Telephone Numbers

North America Toll Free:
800-735-6860

All Other Locations:
509-392-6636

 

Customer Comments

We were extremely happy with the support for our new PRM set up, and subsequent resolving of the connection issue. In particular, the way Josh Vique handled the transition for us made this experience a pleasant one. Josh was very professional and courteous on the phone and by email, and his expertise in problem solving the connection issue was likely above and beyond his job requirement.

Adriana Wilkins

Adventure Outfitters

 

Point of Sale Information