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Steps for Resolving AR Problems |
  
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Steps for Resolving AR Problems |
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For the most part, POSitive's AR functions will be problem free. However, computer problems or procedural mistakes may occur and can be resolved.
Invoice Mistakenly Tendered with Cash Instead of Charged To AR
If the mistake has been discovered before the cash drawer was balanced,
| • | Go to Invoice History |
| • | Highlight the Invoice and choose Void |
| • | Give a reason for the Void |
| • | Choose YES to create a new invoice from the old. |
| • | Tender the invoice properly. |
If the mistake was not discovered before the cash drawer was balanced,
| • | Go to Customer List and highlight the customer. |
| • | Choose AR Detail button |
| • | Choose ADD to create a Charge CHG entry for the invoice. see (AR Detail) |
Invoice Charged To AR Instead of Accepting Other Tender
If the mistake has been discovered before the cash drawer was balanced,
| • | Go to Invoice History |
| • | Highlight the Invoice and choose Void |
| • | Give a reason for the Void |
| • | Choose YES to create a new invoice from the old. |
| • | Tender the invoice properly. |
If the mistake was not discovered before the cash drawer was balanced,
| • | Go to Customer List and highlight the customer. |
| • | Choose Take AR Payment. Follow the process and take payment according to how the customer paid for it. See (AR Payments) |
Finance Charge Incorrect
If POSitive charged a Finance Charge which you want to waive,
| • | Go to Customer List and highlight the customer. |
| • | Choose Take AR Payment. |
| • | Highlight the Finance Charge and choose Uncollectable. |
If you want to assess the customer a finance charge or other service fee,
| • | Go to Customer List and highlight the customer. |
| • | Choose AR Detail button |
| • | Choose ADD to create a Finance FIN entry for the invoice. see (AR Detail) |
AR Detail Does Not Show A Charge Transaction
| • | Go to Customer List and highlight the customer. |
| • | Choose AR Detail button |
| • | Choose ADD to create a Charge CHG entry for the invoice. see (AR Detail) |
AR Statement Is Incorrect
If after reviewing the customer invoices you still feel the AR Statement is incorrect.
1) Go to Maintenance: System Setup: Accounts Receivable and review the option settings. (Press F1 for Help)
2) Go to Accounting: Accounts: AR Statements and choose "Close Monthly Statements [F9]"
3) Run the Statement again. If it is still not correct...
a) Make a backup of your data
b) Go to Maintenance: File Maintenance: Verify Data Routines: Verify AR Files
c) Run Statement again. If it is still not correct, contact your dealer or POSitive Support.
AR Statement History Is Incorrect
If after reviewing the customer Statement History you feel it is incorrect, choose the Verify.button on the Statement History tab.
If you want to verify the Statement History of ALL customers Go to Maintenance: File Maintenance: Verify Data Routines: Verify AR Files
AR Payment Applied to the Wrong Customer or Invoice
| • | Make a backup of your data |
| • | Open AR Detail of the customer wrongly charged |
| • | Highlight the errant transaction |
| • | Choose Re-Assign Transaction and select the correct customer |
| • | If you have questions, contact your dealer or POSitive Support |
All AR Transactions Are Missing
| • | Make a backup of your data |
| • | Contact your dealer or POSitive Support |