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Not a Feature of PFR

How To Send Warranty Items To "Foreign" Vendors

When performing service work, you may encounter products under warranty which you have never purchased nor sold.  In order to get these foreign items into the RMA process you will need to do some advance preparations.

1) Create a Category named FOREIGN WARRANTY.  To this will be assigned inventory brought in for repair which you need to service, but which you will never sell.

2) Create a FOREIGN VENDOR

3) Create an inventory item assigned to FOREIGN WARRANTY for the product which the customer has brought in for repair.  Do not worry about stock counts.

4) Choose Process Other Returns

There will be no tracking number available,  Click on [F3] SKU lookup and select the item.

Use the Reason Field to specifically identify the product with Serial Number or any other bit of information.  You do not want to activate serial number tracking on this item for this type of product.

Use the Note Field to identify the customer name and phone number so you will be able to report to the customer when the item has been processed.

Choose Manual PO.  Using information provided to you by the customer, fill in the fields as best you can.

The item may be processed as an "Orphan" so that you can create the vendor information necessary.  You will need to add the Foreign Vendor to your vendor list.    See Orphans To Process.

How to Send Returns to the Manufacturer Rather Than the Vendor

Sometimes you may need to return a defective product to a manufacturer rather than back to the vendor of the product.  

(Note: you should be keeping some sort of documentation of your RMAs independent of POSitive.  This process is a workaround and not a fully developed function of POSitive.)

Do not enter Tracking Number of the item

Identify the SKU

This brings you to a PO selection table.

Choose Manual Entry

Select (or add) the Manufacturer as the vendor instead of the true vendor

Process the RMA

 

What if the RMA is already assigned to the original vendor and not the Manufacturer?

You will need to run edit the raw SQL data for dbo.RMA and dbo.RMAFRM.

You will need to know the ID or Vid for each vendor (a hidden number in the dbo.APVEND list of vendors).

Change VID from currently assigned vendor to the desired MFG vendor.

Warning: This can be tricky because the files are so cryptic.