Navigation:  Key Concepts > Inventory Management > Return Inventory > Accepting Customer Returns > Partial Returns

Occasionally you may want to  give someone a partial return (refund) without actually taking merchandise back and changing stock counts. For example, you rang up the invoice last week, tendered with a card, the customer is not happy but is keeping the items, so they want a partial refund on some of the items.

 

•Create a misc inventory item which asks for price.

•Change the quantity to a -1 and it becomes a refund.

•The price would be a lump sum refund. Use CTRL-N to add a note which explains why and what the refund is for.

•Tender the invoice to store account, or issue a check, give back cash, or refund to a credit card.